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Ecolinge Help Center

Ecolinge FAQ: your questions, our answers

Products, orders, delivery, or professional needs: quickly find the information you need to prepare your purchase.

Products and ranges

What types of linen do you offer?

Ecolinge offers bed linen, bath linen, duvets, pillows, mattress protection, and packs suitable for both individuals and accommodation professionals.

Who are your products for?

Our ranges meet the needs of hotels, gîtes, guest houses, concierge services, and seasonal rentals. They are also accessible to individuals looking for linen designed for regular use.

Do you offer new and second-hand linen?

Yes. The catalog includes new linen and a selection of second-hand linen. The category and specifications are indicated on each product page.

How do I choose the right range?

Compare the intended use, material, weight or weave, washing frequency, and desired level of comfort. Our team can also help you size your requirements.

Professionals

Do you offer professional rates?

Some items are available individually or in professional lots. The price depends on the product, packaging, and quantities. For a complete project, request a personalized proposal.

How do I request a quote?

Indicate the type of establishment, number and size of beds, number of rotations, your bath linen needs, and the desired range level. Access the quote form.

Can you help me calculate quantities?

Yes. We can review with you the number of beds, sizes, planned rotations, necessary protections, and bath linen requirements.

Orders and delivery

How do I place an order?

You can order directly on ecolinge.fr. For specific needs or professional orders, contact us at +33 1 78 78 94 05 or at contact@ecolinge.fr.

How are delivery fees calculated?

Fees depend on the order amount, delivery method, and destination. The applicable amount is displayed before order confirmation.

Can I pick up my order at the warehouse?

Pick-ups are available at 79 rue des Frères Lumière, 93330 Neuilly-sur-Marne, according to the terms indicated during the order process.

Returns and advice

What is your return policy?

Timeframes, conditions, fees, and potential exceptions depend on the customer status and the product concerned. Consult the Returns and Refunds page before making a request.

How can I get personalized advice?

Our team can guide you on sizes, materials, weights, quantities, and rotation organization according to your establishment.

How can I contact Ecolinge?

Email us at contact@ecolinge.fr or call 01 78 78 94 05.

No questions match your search. Contact us and we will help you.

Can't find your answer?

Our team will help you choose the right products and quantities for your project.