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Complete the set:
Ultra-Warm Winter Duvet 450 gsm - Made in France
450 gsm cotton shawl collar bathrobe - Elegance range
600 GSM bath towel – Elegance range
Pillowcase with frill 180 TC - Essential Range
Microfiber pillow - Comfort range medium support
300 TC Polycotton Percale Flat Sheet - Prestige
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Legal information Ecolinge
All the essential information about orders placed with Ecolinge, presented clearly for individuals and business customers.
These Terms and Conditions of Sale apply to orders placed on www.ecolinge.fr by consumers and business customers. Placing an order implies acceptance of the version in force on the date of purchase.
These conditions govern sales concluded on the Ecolinge website. The customer can act as a consumer or a business customer. The rules specific to consumers and those specific to business customers are identified in the relevant articles.
Before validating their order, the customer can consult these conditions, check the details of their basket and correct any errors.
Back to contents ↑EGCL, trade name ECOLINGE
Simplified joint stock company with a single shareholder with capital of €1,000
SIREN: 914 442 512
SIRET of the head office: 914 442 512 00028
Registration: RCS Bobigny 914 442 512
Intracommunity VAT: FR29 914442512
Head office: 79 rue des Frères Lumière, 93330 Neuilly-sur-Marne, France
President: LGL CONSULTING, represented by Gérald SUGERE
Email: contact@ecolinge.fr
Phone : 01 78 78 94 05
The essential characteristics of each product, in particular its dimensions, composition, weight, colors and maintenance instructions when available, appear on its product sheet. An item's second-life status is expressly indicated when it applies.
The photographs are presented with the greatest care. Slight differences in display, particularly in color, may exist without modifying the essential characteristics of the product. Offers are valid while stocks last.
Back to contents ↑Prices are expressed in euros. For consumers, the final price including taxes is indicated before validation of the order. Certain offers intended for business customers may be displayed excluding tax when this notice appears clearly, the applicable VAT then being added. Individual or batch packaging does not determine, in itself, status as a consumer or business customer.
Discounts, promotions and discount codes apply according to the conditions displayed. Delivery costs and the total amount to pay are communicated before order confirmation. The price invoiced is that displayed at the time of validation.
Back to contents ↑The order becomes final after validation of payment and sending of the order confirmation by Ecolinge. Ecolinge may refuse or cancel an order for a legitimate reason, in particular in the event of a previous payment incident, suspicion of fraud, obvious pricing error or a clearly abnormal quantity.
Back to contents ↑The payment methods actually available are those presented at the time of the order. Unless special conditions are agreed in writing with a business customer, payment is due in full when ordering. In the case of payment by transfer, preparation can begin after actual receipt of funds.
Back to contents ↑The usual preparation time is 1 to 3 working days, excluding weekends, public holidays and exceptional circumstances. The delivery method, destination, cost and estimated date or period are displayed before confirming the order. In the absence of specific indication, delivery takes place no later than 30 days following the order.
For deliveries in France, the rates currently applied are €9.90 including tax for express and €5.90 including tax for relay points for an order of less than or equal to €150 including tax. Delivery is free from €151 including tax. The actually applicable price remains that displayed during payment.
For a consumer, the risks of loss or damage are transferred upon taking physical possession of the good, except when the consumer chooses a carrier other than those offered by Ecolinge. For deliveries outside France, any customs duties, local taxes or import costs remain the responsibility of the recipient.
Back to contents ↑The consumer has a legal period of 14 calendar days from receipt of the goods to exercise his right of withdrawal, without having to give reasons for his decision.
Withdrawal can be exercised using the functionality provided for this purpose in the customer area accessible on compte.ecolinge.fr, by the standard form appearing at the end of these conditions or by any unambiguous declaration addressed to contact@ecolinge.fr. Ecolinge acknowledges receipt on a durable medium.
The product must be returned no later than 14 days following communication of the decision to withdraw. Direct return costs are borne by the consumer. If Ecolinge organizes the return using its label, an amount of €9.90 can be deducted from the refund.
The consumer may handle the product to the extent necessary to establish its nature, characteristics and proper functioning. They are responsible for depreciation resulting from manipulations going beyond what is necessary.
In accordance with the law, the right of withdrawal does not apply in particular to goods made according to the consumer's specifications or clearly personalized, nor to sealed goods which have been unsealed after delivery and which cannot be returned for reasons of health protection or hygiene. The mere fact that an item is second-life, opened, used or washed does not automatically remove the legal right of withdrawal, subject to the exceptions provided for by law and possible depreciation.
Back to contents ↑Beyond the legal period of 14 days, Ecolinge grants consumers a commercial possibility of return until the 30th day following receipt. This extension is distinct from the legal right of withdrawal.
Between the 15th and 30th day, the product must be complete, unused, unwashed, undamaged, suitable for resale and, if possible, placed in its original packaging. Personalized products, items marked as final sale and second-life products may be excluded from this commercial extension. These exclusions do not reduce the consumer's legal rights.
Back to contents ↑Before any return, the customer is invited to contact Ecolinge in order to receive the address and instructions to correctly identify the package. The absence of prior request does not deprive the consumer of their legal rights.
Within the framework of the legal right of withdrawal, Ecolinge reimburses the sums due within 14 days following notification of withdrawal. Reimbursement may be deferred until the item has been returned or receipt of proof of shipment. It is made by the same means of payment, unless the consumer expressly agrees to another method free of charge.
Initial standard delivery charges are refunded. The additional cost corresponding to a more expensive delivery method chosen by the consumer is not reimbursed. For a return falling under the commercial extension from the 15th to the 30th day, the refund is processed after receipt and inspection, generally within 3 to 5 working days after validation.
Back to contents ↑Legal guarantee of conformity
The consumer has two years from delivery of the good to have the product brought into conformity. They may choose between repair and replacement, unless impossibility or disproportionate cost under the conditions provided for by law. The product is brought into conformity free of charge, without major inconvenience and within a maximum period of 30 days.
For a new good, the consumer does not have to prove the date the defect appeared during the warranty period. For second-hand goods, this presumption applies for 12 months from delivery.
Product repair extends the original warranty by six months. When the consumer requests a repair but the seller requires a replacement, the legal guarantee of conformity is renewed for two years from the replacement. In cases provided for by law, the consumer may obtain a reduction in price or termination of the contract.
Guarantee against hidden defects
The consumer also benefits from the guarantee against hidden defects provided for in articles 1641 to 1649 of the Civil Code. They have two years from the discovery of the defect to act and may request a reduction in the price or the cancellation of the sale under legal conditions.
To report a defect, the customer can write to contact@ecolinge.fr including the order number and describing the problem. Photographs can facilitate analysis, without constituting a prerequisite for the exercise of legal guarantees.
Back to contents ↑Upon receipt, the customer is invited to check the condition and contents of the package and to promptly report any damage or missing product to the carrier and Ecolinge. The absence of reservation or notification within 48 hours does not deprive the consumer of their legal guarantees and remedies.
Customer service: contact@ecolinge.fr or 01 78 78 94 05.
Back to contents ↑The legal right of withdrawal provided for consumers does not apply to business purchases, unless otherwise provided by law. Any resumption or commercial return must be subject to prior written agreement from Ecolinge and may give rise to logistical costs or a discount announced before acceptance.
Unless otherwise agreed in writing, no discount is granted for early payment. Any late payment results, automatically and without reminder, in penalties calculated at the most recent refinancing rate of the European Central Bank increased by 10 points, as well as a fixed compensation of €40 for recovery costs per unpaid invoice. Additional compensation may be requested with supporting documentation when the costs actually incurred are higher.
Back to contents ↑The personal data necessary for the management of orders, payments, delivery and customer relations are processed in accordance with applicable regulations. The purposes, legal bases, retention periods and rights of individuals are detailed in the Privacy Policy.
Back to contents ↑A consumer's telephone contact details are not used for commercial prospecting purposes without their prior consent, except in cases authorized by law, in particular when the call concerns a current contract or a directly related offer.
Back to contents ↑After a prior written complaint addressed to Ecolinge and in the absence of a satisfactory response, the consumer can resort free of charge to the following mediator:
CM2C
49 rue de Ponthieu
75008 Paris
Phone : 01 89 47 00 14
Site : https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
Nothing in these conditions excludes or limits the mandatory rights granted to the consumer. Ecolinge cannot be held responsible for a delay or non-performance resulting from an event of force majeure within the meaning of French law and case law.
In business-to-business relationships, and only to the extent permitted by law, Ecolinge's liability for direct damage may be limited to the amount excluding taxes of the order concerned. This limitation does not apply in the event of gross or intentional misconduct, attack on physical integrity or when a mandatory provision prohibits it.
Back to contents ↑The products remain the property of Ecolinge until full payment of the price. This retention of title does not modify the risk transfer rules applicable to consumers.
Back to contents ↑These conditions are subject to French law. In the event of a dispute with a consumer, the competent courts are those designated by the applicable mandatory rules. For business customers, the competent jurisdiction is determined in accordance with the applicable procedural rules, after seeking an amicable solution.
Back to contents ↑Electronic records kept under reasonable security conditions may be produced as evidence. If a clause is declared invalid, the other provisions remain applicable. Any new version of these conditions applies to orders placed after it is posted online.
Back to contents ↑To be completed and sent only if you wish to withdraw from a purchase made on www.ecolinge.fr. You can also use the withdrawal functionality available in your customer area.
To the attention of:
EGCL, ECOLINGE
79 rue des Frères Lumière
93330 Neuilly-sur-Marne, France
contact@ecolinge.fr
I hereby notify you of my withdrawal from the contract relating to the sale of the following goods:
Order no: ____________________
Order date: ____ / ____ / ______
Date received: ____ / ____ / ______
Product concerned: __________________________________________
Name of consumer: ______________________________________
Consumer address: __________________________________
Email or telephone: _________________________________________
Date : ____ / ____ / ______
Signature, only if sent on paper: ____________________
Last updated: October 14, 2026.
Back to contents ↑Our team remains available to direct you to useful information.
